Refund policy

At Shopefy, we’re dedicated to ensuring you’re completely satisfied with your purchase.
Our Return and Refund Policy is designed to make the process simple, transparent, and hassle-free.

Returns

Eligibility for Returns

To qualify for a return:

  • Items must be returned within 30 days of the delivery date.

  • Products must be unused, unopened, and in their original packaging with all tags attached.

  • Certain items may not be eligible for return, including:

    • Perishable goods

    • Custom or personalized products

    • Final sale or clearance items

Please refer to individual product descriptions for specific eligibility details.

How to Initiate a Return

To start a return:

  1. Contact our support team at 📧 sales@shopefy.com.au or call 📞 +61 492 842 364.

  2. Include your order number and the reason for return.

  3. Once your request is approved, you’ll receive a Return Authorization Number (RAN) and detailed return instructions.

Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Return Shipping

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Once your return is received and inspected, we’ll notify you by email about the approval or rejection of your refund.

Return shipping costs are the customer’s responsibility, unless the product was damaged or defective upon arrival.

Return & Refund Window

  • Return Period: 30 days from delivery

  • Refund Processing: 10 business days after approval

  • Restocking Fee: None

  • Return Method: By mail

  • Return Label: Customer responsibility

  • Currency: AUD (Australian Dollars)

Refunds

Refund Processing

Approved refunds are processed within 10 business days (Monday–Friday) and issued to the original payment method.

Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

Partial Refunds

Partial refunds may be issued if:

  • The returned item is not in its original condition

  • It is damaged or missing parts not due to our error

Non-Refundable Items

  • Shipping costs

  • Gift cards

  • Final sale or clearance items

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank, as processing times may vary.

  3. If you’ve done all of this and still haven’t received your refund, contact us at sales@shopefy.com.au or call +61 492 842 364.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us at sales@shopefy.com.au or +61 492 842 364 for assistance.

Contact Us:

If your order hasn’t arrived within the estimated timeframe, please reach out to our support team for assistance.

📧 Email: sales@shopefy.com.au

📞 Phone: +61 492 842 364

🏠 Address: 109 Wattletree Street, Craigieburn, Victoria 3064, Australia