Shipping policy

Thank you for choosing Shopefy!
We’re dedicated to ensuring a smooth, reliable, and transparent shipping experience for all our Australian customers. Please review the information below to understand our processing times, delivery methods, and policies.

Order Processing

  • Processing Time: 1–3 business days (Monday–Friday)

  • Orders placed on weekends or public holidays will be processed the next business day.

  • Delays may occur due to payment issues, incomplete addresses, or peak seasonal demand. If this happens, our team will notify you via email.

Shipping & Delivery

Destination Delivery Time Weight Shipping Cost
Australia 2–8 business days 0.0-0.5kg $11.90
Australia 2–8 business days 0.51-5.0kg $14.90
Australia 2–8 business days 5.1-14.99kg $22.00
Australia 2–8 business days 15.0-20kg $55.00
New Zealand (all regions) 5-10 business days
$20

Total Delivery Time = Processing Time + Transit Time
Estimated Delivery: 5–9 business days
Estimated International Delivery: 5-10 business days

Order Cut-Off Time: 12:00 PM (AEST)

Shipping Partners

We work with trusted carriers such as Australia Post, Couriers Please to ensure safe and timely delivery.
Each order includes tracking information, which you’ll receive via email once your package has been shipped.

Order Tracking

Once your order ships, you’ll receive a tracking link by email.
Please allow 24–48 hours for tracking updates to appear after dispatch.

Cancellations

If you wish to cancel your order, please contact us immediately after placing it at sales@shopefy.com.au

Cancellations are not guaranteed once processing begins.
If your order has already shipped, you’ll need to follow our return process instead.

Shipping Issues

  • Lost or Stolen Packages: Shopefy is not responsible for packages marked as delivered by the carrier. Please contact the shipping carrier directly to file a claim.

  • Incorrect Address: Customers are responsible for providing the correct shipping details. Shopefy is not liable for items sent to incorrect or incomplete addresses.

Delivery Exceptions

Delivery delays may occur due to:

  • Severe weather conditions

  • Natural disasters

  • Carrier or logistical issues

  • Remote or rural delivery areas

We appreciate your understanding and patience during such events.

Address Changes

Address changes cannot be guaranteed after your order is placed.
If you need to modify your shipping details, contact us immediately.
Once your order has shipped, rerouting may not be possible.

Undeliverable Packages

Orders returned to us due to:

  • Invalid or incomplete address

  • Failed delivery attempts

…may incur additional reshipping fees or be cancelled.

Holiday Shipping Delays

During peak seasons such as Black Friday, Christmas, and New Year, carriers may experience delivery delays due to high volume.
We recommend placing your orders early to ensure on-time delivery.

Contact Us:

If your order hasn’t arrived within the estimated timeframe, please reach out to our support team for assistance.

📧 Email: sales@shopefy.com.au

📞 Phone: +61 492 842 364

🏠 Address: 109 Wattletree Street, Craigieburn, Victoria 3064, Australia